Coaching and our targeted programs are designed for every level of responsibility. An employee or manager might work on their stance, delegation or managing workload; an executive, on making trade-offs under uncertainty and deciding in complex situations. Change Skills programs give groups of managers a shared foundation of behavioral skills, while coaching (individual, team or organizational) addresses specific situations with a tailored approach.

“Cognitive” refers to analyzing and working on your interpretations, expectations and unwritten rules. “Behavioral” focuses on what you actually do at work and its real consequences. The two go hand in hand: trying a new response on the ground can revise a limiting belief, and seeing a situation differently can make a once-difficult action easier.

UNREST’s coaching and programs focus exclusively on professional goals and the analysis of real work. Although they draw on models from behavioral science and work psychology (such as CBT/CBEC models or the COM-B model), they are in no way a form of care or treatment for mental health conditions. If a health need arises, we refer the person to an appropriate professional.

The framework is set out explicitly at the start with participants and the sponsor. For individual coaching, the content of sessions stays strictly confidential between coach and participant; only the shared objectives, evaluation criteria and review arrangements are agreed with the company. For team engagements and Change Skills programs, how findings are reported is designed and agreed directly with participants.

Criteria are set during scoping, based on observable target behaviors: decisions that get made, failures or risks flagged in time, limits set without damaging relationships, or shorter decision times between departments. Field observations and operational data are cross-checked against feedback from participants and peers, without arbitrarily crediting every improvement to the program alone.

It depends on the scope of the goal and the format chosen. A Change Skills program usually runs over a few weeks of workshops and hands-on practice. For coaching, scoping sets a rhythm of sessions spaced out with on-the-job experiments and regular reviews, so progress can be measured and the individual’s or team’s autonomy can take root.